Hi. We're Brainlabs - part of the world's most innovative digital marketing agency. Brainlabs is an experimentation-led digital agency famed for its world-class company culture. We are a global full-service Amazon agency, helping brands grow their Amazon business worldwide.

We’re looking for a Retail Account Executive to join our growing team, working with a range of clients across Amazon & Mercado Libre - helping Brainlabs continue to absolutely crush it in the Mexico, LATAM, US, UK and across the globe as the world’s most innovative digital marketing agency.

Why not take a look at our company handbook and our employer pledge which sets out our aim to be remarkable in diversity and inclusion, team spirit, client work, career progression, and fun!

About the job

We are currently looking for a Retail Account Executive; we work with multinational and global brands that look to us to deliver advertising and sales results via e-commerce marketplaces, predominantly Amazon & Mercado Libre. Our services enable our clients to accelerate their sales on e-commerce marketplaces with a holistic approach that optimises retail, organic, content and advertising.

What you’ll do

You will be responsible for overseeing client success and relationship management, through developing and delivering against sales, our strategy and the relevant growth levers to drive volume. You will own revenue delivery, alongside ensuring we achieve profitability targets.

You will have an analytical eye and provide excellent client experience, while developing the offering based on their needs and feedback.

Key responsibilities:

  • Work towards achieving clients goals and KPI's
  • Deliver excellent client satisfaction
  • Own all KPIs related to the service, including those focussed on maintaining marketplace account health (e.g. Vendor / Seller Central)
  • Define and implement best practice for the service
  • Own and deliver client reports, articulating the story and delivering data-based insights
  • Deliver and execute a cohesive and collaborative strategy for each client

Skills and desired experience:

  • Fast learner
  • Experience working at an agency is preferred
  • At least 2 years of experience with Mercado Libre retail, either brand side, agency, or within Mercado Libre is highly desirable. Amazon experience is a plus
  • Degree-qualified (business, economics, sales, accounting would be advantageous)
  • Confident, resilient, tenacious and proactive
  • Able to build client relationships and be a team player
  • A positive approach to problems. We like solutions!
  • Ability to speak multiple languages is an advantage

Remember, this is just a guide – if you see something you can’t tick off… good, you can learn here!

What's in it for you:

  • A competitive salary based on experience
  • By law benefits
  • Seguro de Gastos Medicos mayores
  • Learning and development courses and programmes for technical and soft skills
  • Hybrid working (1-2 days in the office)

Brainlabs is proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know when speaking with a member of the Recruitment Team.