We are looking for a Global Operations Manager to sit in a lean but impactful Global Operations team, reporting directly to our Global Operations Director, to help devise and implement the global operations strategy for Brainlabs.

This team has a dual remit: Business operations - ensuring that all global processes are scalable and properly governed. Near/offshoring - creating, executing and managing our approach to near/offshoring that supports Brainlabs growth and delivers a seamless client experience.

This is a fantastic opportunity for someone who’s keen to proactively seek out challenges and take the initiative to develop original and scalable solutions. You'll quickly take ownership over projects and processes, whilst collaborating to build solutions that fit seamlessly into day-to-day operations. You will support an operations team to help deliver on the global vision. You will be a key stakeholder in helping to implement our operational approach globally, ensuring our approach continues to evolve and keeps Brainlabs at the forefront of digital marketing globally.

Tell me about the company

Brainlabs is an experimentation-led agency famed for its world-class company culture. We seek to create an environment where everyone is excited to come to work and contribute to our two-fold mission:

- to change the future of digital advertising

- to build the best company to work for

For more info why not take a look at our company handbook and our employer pledge which sets out our aim to be remarkable in diversity and inclusion, team spirit, client work, career progression, and fun.

What you'll be doing?

  • Manage complex operations projects end-to-end, from the definition and planning phases (deliverables, stages, deadlines, process, dependencies, stakeholders..) to the actual execution and implementation
  • Support on the development of our offshore approach across key service areas e.g. data science, transcreation, campaign activation, that delivers an efficient and seamless experience for Brainlabbers and our clients
  • Collaborate with our product community to define and create documented ways-of-working and an aligned briefing process; work with the local markets and Nearshoring teams to ensure they are set up for success
  • Design and implement global processes, systems and ways of working that are scalable, effective and and fit-for-purpose as we continue to rapidly scale in existing markets, launch new geographies, and acquire new businesses.These will encompass areas such as CRM, resourcing, Client Satisfaction Surveys etc…
  • Collaborate closely with finance and commercial teams to shape our operational and commercial success

What are we looking for?

  • We are looking for a Global Operations Manager with a deep understanding of digital marketing channels, agency structures and with hands-on experience in devising, managing and evolving an offshoring approach for a global digital organisation
  • A proven track record of successfully delivering an operational blueprint for a scaled digital organisation that delivers efficiencies, a positive employee experience and outstanding results.
  • You are proactive, positive, self-motivated and have a passion for operations
  • You are an outstanding communicator, with a desire to tackle difficult issues with consideration and a positive outcome in mind
  • Strong focus on systems, processes, structures and governance, but agile and pragmatic to tailor for high growth and continuous changes of a scale-up stage business
  • Skilled in project management and able to prioritise effectively to ensure milestones are are met, and projects are delivered on time and on brief
  • Experience of global organisations, partnering with businesses and stakeholders geographically distant and culturally different across all regions
  • Experience with Hubspot or equivalent CRM systems is ideal, but not mandatory

Remember, this is just a guide – if you see something you can’t tick off… good, you can learn here!

Brainlabs is proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know when speaking with a member of the Recruitment Team.